Privacy Policy

1. Information Collection

At Lotus888, we collect information to provide you with the best wellness experience possible. This includes:

• Personal Information: Name, email address, phone number, and emergency contact details
• Wellness Information: Health history, treatment preferences, and wellness goals
• Appointment Data: Booking history, service preferences, and scheduling information
• Payment Information: Billing details and transaction history (processed securely)

We collect this information through our website, phone calls, in-person consultations, and wellness assessments.

2. Information Usage

Your information is used exclusively for:

• Providing personalized wellness services and treatments
• Scheduling and managing appointments
• Communicating about your wellness journey
• Improving our services and customer experience
• Ensuring your safety during treatments
• Processing payments and maintaining records

We never sell, rent, or share your personal information with third parties for marketing purposes.

3. Wellness Data Protection

Your wellness information is treated with the highest level of confidentiality and security:

• All wellness data is encrypted and stored securely
• Access is limited to authorized wellness professionals only
• Data is retained only as long as necessary for your care
• Regular security audits ensure ongoing protection

Your wellness journey is personal, and we're committed to protecting every detail.

4. DNC/NDNC Communication Preferences

We respect your communication preferences and comply with Do Not Call (DNC) and National Do Not Call (NDNC) registries. However, by providing your contact information and agreeing to our terms, you authorize us to:

• Call you regarding your wellness appointments and services
• Send SMS messages about appointment confirmations and updates
• Send WhatsApp messages for customer support and wellness tips
• Send RCS messages for service notifications
• Send promotional and informational content about wellness and spa services

Important: This authorization overrides any DNC/NDNC registry preferences. You can opt out of promotional communications at any time by contacting us or using the unsubscribe options in our messages.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption for all online communications
• Secure data centers with 24/7 monitoring
• Regular security updates and vulnerability assessments
• Employee training on data protection and privacy
• Incident response plans for any security concerns

Your trust is sacred to us, and we continuously invest in protecting your data.

6. Third-Party Services

We may use trusted third-party services for:

• Payment processing (Stripe, PayPal)
• Appointment scheduling software
• Email and SMS communication services
• Website analytics and security

All third-party services are carefully vetted and required to maintain the same level of data protection we provide.

7. Your Rights

You have the right to:

• Access your personal and wellness information
• Request corrections to inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt out of promotional communications
• Request a copy of your data in a portable format
• Lodge a complaint with relevant authorities

To exercise these rights, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We're committed to transparency and will respond to your inquiries within 48 hours.