Terms of Service

1. Service Agreement

By booking services with Lotus888, you agree to these terms and conditions. Our services include:

• Wellness consultations and assessments
• Spa treatments and therapeutic services
• Holistic healing sessions
• Meditation and yoga guidance
• Wellness education and support

All services are provided by certified wellness professionals in a safe, professional environment.

2. Appointment Policy

To ensure the best experience for all clients:

• Arrive 15 minutes before your scheduled appointment
• Late arrivals may result in shortened service time
• No-shows will be charged the full service price
• Rescheduling requires 24 hours notice
• We reserve the right to refuse service for safety reasons

Your punctuality helps us maintain our high service standards.

3. Wellness Consultation

Before receiving services, you may be required to:

• Complete a health history questionnaire
• Disclose any medical conditions or medications
• Provide emergency contact information
• Sign informed consent forms
• Participate in a wellness assessment

This information helps us provide safe, personalized care.

4. Health Disclosure

Your health and safety are our priority:

• Inform us of any health changes between visits
• Disclose pregnancy, injuries, or medical procedures
• Report any adverse reactions to treatments
• Follow pre and post-treatment instructions
• Consult your healthcare provider if needed

Failure to disclose relevant health information may affect service provision.

5. Payment Terms

Payment is required at the time of service:

• We accept cash, credit cards, and digital payments
• Gift certificates and packages must be presented
• Prices are subject to change with notice
• Gratuities are appreciated but not required
• Payment plans may be available for packages

All transactions are processed securely and confidentially.

6. Cancellation Policy

We understand that sometimes you need to reschedule:

• 24 hours notice required for cancellations
• Late cancellations incur a 50% charge
• No-shows are charged the full service price
• Emergency situations are handled case-by-case
• Package sessions have specific cancellation terms

This policy helps us serve all clients fairly and efficiently.

7. Liability Limitations

While we strive for excellence, please understand:

• Results may vary based on individual circumstances
• We're not responsible for pre-existing conditions
• Clients must follow safety instructions
• Liability is limited to the service price paid
• Force majeure events may affect service delivery

We maintain comprehensive insurance for your protection.

8. Communication & Marketing

By providing your contact information, you authorize Lotus888 to:

• Send communications about your wellness services
• Contact you via phone, SMS, email, or other methods
• Send promotional offers and wellness content
• Use WhatsApp, RCS, and other messaging platforms
• Share wellness tips and educational content

Important: This authorization overrides any DNC/NDNC registry preferences. You can opt out of promotional communications at any time.

9. Code of Conduct

We maintain a respectful, professional environment:

• Treat staff and other clients with respect
• Maintain appropriate behavior during services
• Respect our facilities and equipment
• Follow dress code and hygiene requirements
• Report any concerns to management

Violation of these standards may result in service refusal.

10. Contact Us

For questions about these terms or our services:

We're committed to addressing your concerns promptly and professionally.